In a bold approach to mitigate protracted customer complaints, Ikeja Electric has set up a “Bill Dispute Resolution Panel” (BDRP) across its Undertaking offices to help expedite cases of disputed bills. The panel, which comprises selected staff with expertise in the business operations and customer service, will meet with customers, once in every month across Continue Reading
In a much anticipated move to improve speed of delivery to its customers, improve revenue assurance and ensure smooth invoicing between Ikeja Electric and its Maximum Demand Customers, IE’s Management Team has approved the deployment of Paperless Billing across the network from March billing cycle. The system, which will ride on seamless technology, will provide Continue Reading
…Partners REPL In Delivering World Class Certification Program As part of IE’s commitment to improve services to its valued customers and following Management’s approval for continuous training across the organization, the Learning and Development Unit of Ikeja Electric, in conjunction with REPL and Technical Services Department, has concluded a 2-day certification course for 24 selected Continue Reading
…Three Persons Remanded In Prison Lagos, Nigeria; March 5, 2019: Amid the increasing spate of attacks on Ikeja Electric Staff, a middle-aged man, Abiodun Makinde has been arrested and remanded in Kirikiri Maximum Prisons for beating up Oluwaseun Onate, a staff of the Electricity Distribution Company. Makinde, who was apprehended in hiding by the Police Continue Reading
In a recent wave of clampdown on suspects of violent attacks on Ikeja Electric staff by Police Authorities, a middle-aged man, Abiodun Makinde has been arrested and arraigned before an Ogba Magistrate Court on charges of assault and breach of peace. Abiodun Makinde, who was arrested after an intensive search was launched by the Police Continue Reading
Following the launch of an intensive manhunt aimed at apprehending suspects who were implicated in the assault on a linesman from Ipaja Undertaking, a key arrest has been made! The attack, masterminded by a certain Rotimi Bamigbade, who has been apprehended, was carried out by four assailants who on Monday, 18th February, assaulted the linesman Continue Reading
Following the recent rising spate of assault on some of our field staff and in view of our commitment to the welfare, safety and overall wellbeing of our personnel, Ikeja Electric wishes to unequivocally condemn these attacks in the strong terms. While we understand that issues surrounding electricity services can be emotive, we maintain that Continue Reading
In what can only be described as an uncommon commitment to the tenets of Organizational Safety and in line with IE’s core values Ikeja Electric has organized and held its first “Technical Safety Village Meeting”. The event, which held Saturday, 2nd February, 2019 witnessed an impressive turnout of about 1,200 Technical staff who defied the Continue Reading
Recently, a video, which has since gone viral, depicting some residents assaulting one of our employees came to light. The video once again reflects the deeply worrying action of some members of the public. While generally, IE strives to maintain cordial relationship with its customers, we nonetheless from time to time witness such wanton attacks Continue Reading
Download “I SAFE APP” from Google Play Store. Open the app and click on “Continue. Register with the required details (i.e. Name, Phone Number and email Address) Click on the sign at the bottom right corner. For first time users: Allow I-Safe to access device location. Allow I-safe to access photos, media and files on your Continue Reading